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Stay Well This Winter – your health and care services over Christmas and New Year (South East)

2016-12-14
News from the Health and Social Care Board

The Health and Social Care Board (HSCB) together with the South Eastern Health and Social Care Trust, GPs, pharmacists and dentists, have been working to ensure that people have access to urgent care services over the Christmas and the New Year holiday period. The following health and care arrangements will be in place should you or a member of your family become ill or have an accident.

As part of the Stay Well This Winter campaign, which is being run by the HSCB and the Public Health Agency (PHA), the health service is encouraging everyone to look after themselves and take actions that will help stay well during winter. If you feel unwell, it is also important to choose the service most appropriate to your symptoms, so you can get better quicker. It will also help the health and social care services make the most of finite resources.

 

Self-care is the best choice to treat most minor illnesses, ailments and injuries.  A range of common illnesses such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over the counter medicines and plenty of rest. Remember, whether treated or not, most of these will get better.

 Holiday closures

Pharmacy

Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints. The HSCB has been working closely with local pharmacists to draw up holiday pharmacy rota arrangements.

The pharmacy rota arrangements are:

 

Sunday, 25th December 2016

Bangor

GMAC Health

82 High Street

Bangor

12pm – 1pm

Downpatrick

Mooney Ltd

16 Irish Street

Downpatrick

1pm – 2pm

Holywood

Alliance Pharmacy

46 High Street

Holywood

12pm – 1pm

Lisburn

Gordan’s Chemist

164 Longstone Street

Lisburn

1pm – 2pm

Newcastle

Gordan’s Chemist

16 Railway Street

Newcastle

5pm – 6pm

Newtownards

2A Regent Street

Newtownards

11am – 12pm

Peninsula

The Medical Hall

Portaferry

4pm – 5pm

Monday, 26th December 2016

Bangor

Boots Pharmacy 79-83 Main Street Bangor

Boots Pharmacy

33 Bloomfield Centre

Bangor

10am – 5pm

10am – 5.30pm

Downpatrick

Larne Chemist

45 St Patrick’s Avenue

Downpatrick

1pm – 3pm

Holywood

Sweeneys

52 High Street Holywood

11am – 12pm

Lisburn

Boots pharmacy

Sprucefield Shopping Centre

Lisburn

Larry’s Pharmacy

1 Smithfield Sq

Lisburn

Boots Pharmacy

57 Bow Street

Lisburn

7am – 6pm

10am – 5pm

10am – 5pm

Newcastle

McKeevers Chemist

13 Main Street

Castlewellan

5pm – 6pm

Newtownards

Boots Pharmacy

Ards Shopping Centre

10am – 5pm

Peninsula

South Eastern Pharmacy

3-5 Main Street

Greyabbey

4pm – 5pm

Tuesday, 27th December 2016

Bangor

Boots Pharmacy 79-83 Main Street Bangor

 

Boots Pharmacy

33 Bloomfield Centre

 

Clear Pharmacy

5 Kilcooley Sq

Bangor

 

Clear Pharmacy

5 Church St

Bangor

 

10am – 5pm

 

 

 

9am – 9pm

 

 

 

9am – 6pm

 

 

 

9am – 6pm

Downpatrick

Larne Chemist

45 St Patrick’s Avenue

Downpatrick

 

1 – 2pm

Lisburn

Boots Pharmacy

Sprucefield Shopping Centre

Lisburn

 

Alliance Pharmacy

99 Knockmore Rd

 

Larry’s Pharmacy

1 Smithfield Sq

Lisburn

 

Boots Pharmacy

57 Bow Street

Lisburn

 

8am – 10pm

 

 

 

 

9am – 6pm

 

 

9am – 6pm

 

 

 

9am – 5.30pm

Holywood

Alliance Pharmacy

136 High Street

Holywood

 

9am – 6pm

Newcastle

Groves Chemist

165-167 Main Street

Dundrum

 

5pm – 6pm

Newtownards

Boots Pharmacy

Ards Shopping Centre

Newtownards

 

Boots Pharmacy

14 Regent St

Newtownards

 

9am – 5.30pm

 

 

 

 

10am – 5pm

Peninsula

Clear pharmacy

Portavolgie

 

9am – 5.30pm

Sunday, 1st January 2017

Bangor

Boots Pharmacy 79-83 Main Street Bangor

 

1pm – 5pm

Downpatrick

Deeny Pharmacy

34 St Patrick’s Avenue

Downpatrick

 

1pm – 2pm

Lisburn

Boots pharmacy

Sprucefield Shopping Centre

Lisburn

 

Boots Pharmacy

57 Bow Street

Lisburn

 

1pm – 6pm

 

 

 

 

1pm – 5pm

Holywood

Alliance Pharmacy

136 High Street

Holywood

 

12pm – 1pm

Newcastle

Hart’s Pharmacy

50 Main Street

Newcastle

 

5pm – 6pm

Newtownards

Boots Pharmacy

Ards Shopping Centre

Newtownards

 

1pm – 5.30pm

Peninsula

Ballywalter Pharmacy

61/63 Main Street

Ballywalter

 

4pm – 5pm

Monday, 2nd January 2017

Bangor

Boots Pharmacy 79-83 Main Street Bangor

 

Boots Pharmacy

33 Bloomfield Centre

Bangor

 

9am – 6pm

 

 

 

9am – 5.30pm

Downpatrick

Gordan’s Chemist

37 Market Street

Downpatrick

 

1pm – 2pm

Lisburn

Boots Pharmacy

Sprucefield Shopping Centre

Lisburn

 

Boots Pharmacy

57 Bow Street

Lisburn

 

8am – 10pm

 

 

 

 

10am – 5pm

Holywood

Sweeneys

52 High Street Holywood

 

11am – 12pm

Newcastle

Medicare Ltd

49 Central Promenade

Newcastle

 

5pm – 6 pm

Newtownards

Boots Pharmacy

Ards Shopping Centre

Newtownards

10am – 5pm

Peninsula

 

McKeever’s Chemist

38-40 Main Street

Kircubbin

 

 

4pm – 5pm

 

Repeat Prescription Medications

Please remember to order and collect any essential repeat prescription medications from your daytime GP surgery in advance of the holiday period. GP out-of-hours will only provide repeat prescriptions in exceptional circumstances.

 

Out-of-hours GP Service

The GP out-of-hours service is available if you require urgent medical care when your daytime GP surgery is closed.  Remember to telephone the service first:

Downpatrick and Lisburn – Telephone: 028 9260 2204.

Operates from 6.00pm – 8.00am each weekday evening and 24 hours on Saturdays, Sundays and public holidays (including Christmas Day, Boxing Day and New Year’s Day).

Newtownards – Telephone: 028 9182 2344.

Operates from 6.00pm – 8.30am each weekday evening and 24 hours on Saturdays, Sundays and public holidays (including Christmas Day, Boxing Day and New Year’s Day).

 The doctor or nurse will give you advice over the telephone, decide if you need to be seen by a doctor or will refer you to another service if required.

 

Out-of-hours Dental Services

Details of dental services will be displayed at dental surgeries or can be obtained by contacting your dentist.

For out-of-hours urgent dental problems, you should contact your dental surgery, visit www.hscboard.hscni.net/our-work/integrated-care/dental-services/out-of-hours-emergency-dental-treatment or ring the Relief of Dental Pain Clinic out-of-hours telephone number 028 9063 8486.  The Relief of Dental Pain Clinic is for the treatment of dental emergencies only, including trauma, swelling, uncontrolled bleeding and severe pain.

 

Out-of-hours Emergency Social Work Service

The out-of-hours Emergency Social Work Service is available outside normal office hours and on weekends, bank holidays and public holidays for genuine emergencies that cannot wait until the next working day.  You can contact the Regional Emergency Social Work Service on 028 9504 9999.

 

Minor Injuries Unit

A minor injuries unit can treat injuries that are not critical or life threatening, such as injuries to upper and lower limbs, broken bones, sprains, bruises and wounds, burns and scalds, bites, cuts and wounds and eye injuries.

If you suffer a minor injury you can go to the Minor Injuries Unit at Ards or Bangor Community Hospitals. 

If you have any queries about whether you can be treated at a Nurse Led Minor Injury Unit please call for advice.

Bangor Community Hospital

Castle Street, Bangor, BT20 4TA

Telephone: 02891 475 120.

Open Monday-Friday, 9.00am-5.00pm. Closed weekends and Christmas Day.

 

Ards Community Hospital

Church Street, Newtownards, BT23 4AS.

Telephone: 028 9151 0110.

Open Monday-Friday, 9.00am-5.00pm. Closed weekends and Christmas Day.

 

If you have any queries about whether you can be treated at a Minor Injury Unit please call for advice.

 

Emergency Departments

Emergency Departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma.  Normal Emergency Department services will be operating throughout the holiday period as usual.  The service is for those in need of emergency treatment.

 

999 Ambulance Services

As always, the emergency ambulance service will be there if you need it.  Always dial 999 when there is a risk to life or of serious injury.  But, if your call is not an emergency, then please use the most appropriate service and help keep the 999 system clear for life threatening emergencies.  Remember, you could risk a life if you tie up an emergency line for a non-emergency call.  Your call could delay someone with a real emergency.  Keep emergency lines free.

 

Mental health emergency

If you or someone is in a mental health crisis or emergency it’s important to get immediate help. If you have been or are being treated for a mental health problem, you should have a care plan which should include details and telephone numbers of who you should call in an emergency. If you don’t have these details or a care plan you should contact your mental health key worker and request information on who you should contact if your are experiencing problems, crisis and or an emergency.

If you don’t have a care plan and/or you are unable to contact your key worker you should either:

Make an emergency appointment with your GP, or contact your GP out-of-hours service if the emergency is at night, weekend or a public holiday; or

go to the Emergency Department at a hospital which will on your behalf make contact with emergency mental health services

In the event you can’t get the person you are caring for to an Emergency Department or you can’t keep them safe, you should call 999 and seek immediate assistance.

If you, or someone you know, needs help and you would like to speak to someone by telephone, you can also call Lifeline free, in confidence, 24/7 on 0808 808 8000.

 

The Health and Social Care Service would like to wish you a safe and healthy Christmas and New Year.

 

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