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Parents’ Experiences of Neonatal Care: A 3-year Journey

This is the logo for the NI Neonatal Network

This month the Neonatal Network NI (NNNI) welcomed “Parents’ Experiences of Neonatal Care: A 3-year Journey” a report on their 3rd audit of the discharge questionnaire completed by parents of premature and sick babies who have experienced treatment and care in neonatal care units in NI.

Findings reflect parents’ overall satisfaction with a score of 9.7 out of an overall score of 10.

Feedback demonstrated the following areas of care as being of consistently high quality:

Findings highlight the top five areas of improvement in neonatal care:

A summary version of all of the findings in the audit report are available here:

"Parents' Experiences of Neonatal Care 2017: A 3-year Journey" Summary of Findings (0.3 MiB)

The “Parents’ Experiences of Neonatal Care: A 3-year Journey” audit report was produced by staff at Queen’s University Belfast School of Nursing and Midwifery on behalf of the Neonatal Network.

The Regional Discharge Questionnaire (RDQ) is a service improvement tool developed to provide a means for parents and families to influence the service improvement plans of the Neonatal Network. Parents are invited to complete a questionnaire when their baby is being discharged from the neonatal care unit. This provides parents with an opportunity to share their experience of the full range of neonatal care support.  This includes their views on communications, breastfeeding, emotional support, advice and reassurance, through to preparing for their baby’s discharge. In line with NICE Quality Standard 5 [QS5] (October 2010) “Encouraging parental involvement in care” the Neonatal Network NI views engagement of families as vital to improving neonatal services.

Neonatal units at Altnagelvin Area Hospital, South West Acute Hospital, Craigavon Area Hospital, Daisy Hill Hospital, Antrim Area Hospital, the Ulster Hospital and the Royal Maternity Hospital participated in this regional audit.

The Neonatal Network comprises membership from the five Health & Social Care Trusts, Tiny Life, the Public Health Agency and the Health and Social Care Board, and works with many other stakeholders such as Queen’s and SANDS to ensure appropriate engagement and participation with neonatal families.

For more information about the Neonatal Network Northern Ireland, its priorities and stakeholders click here.