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Have you complained about your health and care services – were you happy with the result?

2013-01-21

The Health and Social Care Board is holding a series of public workshop across Northern Ireland to discuss the Health and Social Care Complaints Process.

The purpose of the workshops will be to seek the views and opinions of those who have made complaints across the health and social care system: – how they felt their complaints were handled, and to ask those who wanted to complain, but didn’t, why not?

The first meeting will take place in the Southern area on:

Monday 4th February 2013
at 7.00 pm in
in Craigavon Civic Centre, Craigavon, Co Armagh

Liz Fitzpatrick, Complaints and Litigation Manager with the Health and Social Care Board explained:

“The Board undertook an evaluation of the Health and Social Care (HSC) Complaints Procedure in 2011, to establish what was working well, and where improvements were required.  The report showed that while significant efforts had been made on the part of HSC organisations to implement the new arrangements, there was further work required to improve the accessibility and effectiveness of the procedure.

“As a result of evaluation the Board will be holding a series of workshops/focus groups across Northern Ireland. The first workshop is being held for those living in the District Council areas of Armagh, Dungannon and South Tyrone, Newry and Mourne, Craigavon or Banbridge and who have previously made a complaint(s) about health and social care – this includes hospital and community services provided by Health and Social Care Trusts, GPs, Dentists, Pharmacists or Opticians.”

“I would encourage anyone who has made a complaint, or wanted to but did not to come along and share your views and experiences with us so that we can improve how we deal with complaints in the future more efficiently,” she said.

If you would like to come along to this event contact us on (028) 9032 1313 ext 2355 or by Email to alice.mckeown@hscni.net to register your interest. Please inform us if you have any needs which will enable you to attend, for example, access, hearing or visual aids.

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