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Family Practitioner Service HSC Complaints eLearning package
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Family Practitioner Services

Complaints e-Learning

Welcome to the e-Learning package for Complaints Handling for Health and Social Care (HSC).

The HSC Complaints Procedure, was implemented in 2009, however the Procedure was updated and revised further in April 2019. Therefore, this e-Learning Package provides general training, awareness and guidance, as well as detailing the role and responsibility of the Health and Social Care Board, (the Board), in relation to complaints.

Once you have completed the e-Learning Package you will be asked to

Entering the Code will provide the Board with confirmation that you have completed the e-Learning Package.

Whilst the e-Learning Package, is intended to give you a general overview of how complaints should be handled and responded to, please also make yourself aware of the following information.

The Board can provide complaints training as and when required to Family Practitioner Services. Board staff are willing to provide guidance to Practices and are able to review anonymised responses to complainants if requested. If you require advice and/or assistance in relation to the content of your practice-based Complaints Leaflet, Board officers can review documentation to ensure it complies with the Guidance. Board officers are also willing to meet practices and staff to discuss their requirements under the HSC Complaints Procedure and how to investigate and respond to complaints.

If you have any queries regarding this e-Learning Package, or require it in hard copy, please contact the Complaint’s Office at the Health and Social Care Board by telephone or email (contact details below):

T: 028 95 363893

E: fpsetrainingcomplaints@hscni.net


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