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Choose Well – Health and Care Services Easter 2016 – South Eastern area


The Health and Social Care Board together with Trusts, local GPs, pharmacists and dentists have been working to ensure that local people have access to urgent care services over the Easter holiday period. The following health and care arrangements will be in place should you or a member of your family become ill or have an accident.

As part of the Choose Well campaign, we are encouraging everyone to “Think Where Choose Well”.

There are a range of healthcare services available to help you – dependent on your particular healthcare needs. These range from self-care/pharmacy for minor ailments; GP services; Minor Injury Units and Emergency Services.

Hospital Emergency Departments provide the highest level of emergency care for patients. We would ask the public to assist us in ensuring Emergency Departments are used appropriately, and only for urgent conditions such as a suspected heart attack or stroke, serious head injury or serious accident. This helps ensure that the sickest patients can get the care that they need.

Self-care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over the counter medicines and plenty of rest. Remember, whether treated or not, most of these will get better.

Information on how to use your health services can be found at: www.nidirect.gov.uk/choosewell


Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints. The Health and Social Care Board has been working closely with local pharmacists to draw up holiday pharmacy rota arrangements. For more information visit: www.nidirect.gov.uk/choosewell

Repeat Prescription Medications

Please remember to order and collect any essential repeat prescription medications from your daytime GP surgery in advance of the holiday period. GP out of hours will only provide repeat prescriptions in exceptional circumstances.

The pharmacy rota arrangements are:

Sunday 27 March 2016

Bangor Clear Pharmacy
5 Green Road
1.00 pm – 2.00 pm
Holywood Boots
136a High Street
12.00 noon – 1.00 pm
Lisburn Hilden Pharmacy
56-58 Grand Street
1.00 pm – 2.00 pm
Newtownards Boots
104-108 Frances Street
1.00 pm – 2.00 pm
Ards Peninsula Northern Pharmacies
3-5 Main Street
4.00 pm – 5.00 pm
Newcastle Groves Chemist
165-167 Main Street
5.00 pm – 6.00 pm
Downpatrick Magir Ltd
34 St Patrick’s Avenue
1.00 pm – 2.00 pm

Monday 28 March 2016

Ards Peninsula Clear Pharmacy
44 New Harbour Road
4.00 pm – 5.00 pm
Downpatrick Gordons Chemists
37 Market Street
1.00 pm – 2.00 pm
Holywood Sweeny’s Pharmacy
52 High Street
1.00 pm – 2.00 pm

Out of hours GP Service

The GP out of hours service is available if you require urgent medical care when your daytime GP surgery is closed. Remember to telephone the service first.

Downpatrick and Lisburn – Telephone: 028 9260 2204.
Operates from 6.00 pm – 8.00am each weekday evening and 24 hours on Saturdays, Sundays and public holidays.

Newtownards – Telephone: 028 9182 2344
Operates from 6.00pm – 8.30am each weekday evening and 24 hours on Saturdays, Sundays and public holidays.

The doctor or nurse will give you advice over the telephone, decide if you need to be seen by a doctor or will refer you to another service if required.
The GP out of hours service will be operating for all GP Practices from 6.00pm on Friday, 25 March until GP Practices open on Wednesday, 30 March.

Details of your local GP out of hours can be found at: www.nidirect.gov.uk/choosewell

Out of hours Dental Services

Details of dental services will be displayed at dental surgeries or can be obtained by contacting your dentist.

For out of hours urgent dental problems, you should contact your dental surgery or visit: http://www.hscboard.hscni.net/news/EmergencyDentalServices.html or ring the Relief of Dental Pain Clinic out of hours telephone number 028 9063 8486.

The Relief of Dental Pain Clinic is for the treatment of dental emergencies only, including trauma, swelling, uncontrolled bleeding and severe pain.

Out of hours Emergency Social Work Service

The out of hours Emergency Social Work Service is available outside normal office hours and on weekends, Bank Holidays and Public Holidays for genuine emergencies that cannot wait until the next working day.

You can contact the Regional Emergency Social Work Service on 028 9504 9999.

Minor Injuries Unit

A minor injuries unit can treat injuries that are not critical or life threatening, such as injuries to upper and lower limbs, broken bones, sprains, bruises and wounds, burns and scalds, bites, cuts and wounds and eye injuries.

The Bangor and Ards Minor Injuries Units are open as usual on Easter Monday and Easter Tuesday from 9.00 am-5.00pm.
Further details about the service including locations and opening hours can be found on the nidirect website at: www.nidirect.gov.uk/choosewell

Emergency Departments

Emergency Departments provide the highest level of emergency care for patients, especially those with sudden and acute illness or severe trauma. Normal Emergency Department services will be operating throughout the holiday period as usual. The service is for those in need of emergency treatment.

999 Ambulance Services

As always, the emergency ambulance service will be there if you need it. Always dial 999 when there is a risk to life or of serious injury. But, if your call is not an emergency, then please use the most appropriate service and help keep the 999 system clear for life threatening emergencies. Remember, you could risk a life if you tie up an emergency line for a non-emergency call. Your call could delay someone with a real emergency. Keep emergency lines free.

Lifeline Crisis Response

If you, or someone you know, is in distress or despair, no matter what your age or where you live in Northern Ireland, Lifeline is here to help you.

Lifeline counsellors are available 24 hours a day, 7 days a week to listen and give you the help and support you need, in confidence.

Tel: 0808 808 8000

Please make sure you Choose Well and get the right treatment for you and your family and help manage your health services resources.

The Health and Social Care Service would like to wish you a safe and healthy Easter.